Course Content
1- DAQ SOPs & Standard
(Standard Operating Procedures) Clear step-by-step procedures designed to ensure consistency, quality, and operational excellence.
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PPE
Expired Items
Partners Meal Policy
2- HACCP & Items Descriptions Cards
Files Food safety documents and hazard control guidelines to maintain compliance and protect product quality.
3- Operational Forms
Ready-to-use daily operational forms, checklists, logs, and tracking documents for smooth workflow management. Daily Operations Forms & Records Ready-to-use daily operational forms, checklists, logs, and tracking documents designed to support smooth workflow management, accountability, consistency, and efficient daily operations. Or a stronger version: Operational Forms & Control Documents A complete set of ready-to-use operational forms, checklists, logs, and monitoring documents to ensure smooth workflow, accurate record-keeping, task accountability, and operational excellence. For café / retail operations, you could make it even more specific: Daily Operational Tools & Records Practical daily forms, checklists, cleaning logs, temperature records, maintenance trackers, and operational control documents to ensure smooth store operations, compliance, and team accountability.
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Restroom Checklist
Daily Check List
4- Training Materials
Learning resources, guides, presentations, and development content to support team knowledge and performance.
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Barista Trainer Program Guide
New Joiner Training Program Guide
Templates
Pre-designed editable templates for reports, forms, evaluations, and operational documentation.
Reference Documents
Important manuals, policies, standards, and supporting documents for quick access to essential information.
5- HR & People Management
Employee Handbook Company Policies Code of Conduct Attendance Policy Grooming Standards Leave Policy Overtime Policy Disciplinary Action Process Performance Review Forms Warning Letter Templates Employment Documents
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Employee Handbook
Company Policies
Code of Conduct
Attendance Policy
Grooming Standards
Leave Policy
Overtime Policy
Disciplinary Action Process
Performance Review Forms
Warning Letter Templates
Employment Documents
2) Food Safety & Compliance
Food Safety Policies Personal Hygiene Standards PPE Guidelines Cleaning & Sanitization Standards Chemical Handling Pest Control Procedures Temperature Control SOP Product Recall Procedure Expired Items Policy Allergen Management Municipality / Saudi Compliance Requirements
3) Product Knowledge Library
Beverage Recipe Cards Food Product Specifications Ingredients Guide Allergen Matrix Coffee Bean Knowledge Roast Profiles Syrup/Sauce Specifications Portion Standards Cup Size Guide Menu Descriptions (Arabic / English)
4) Equipment Knowledge Center
Espresso Machine Manuals Grinder Settings Calibration Guide Preventive Maintenance SOP Troubleshooting Guide Daily / Weekly / Monthly Cleaning Ice Machine SOP Blender SOP Fetco / Brew Equipment Guides Slush Machine SOP
5) Quality Assurance / Audit
Audit Checklists Internal Audit Forms Store Inspection Reports Mystery Shopper Forms Quality Scorecards Corrective Action Reports Non-Conformance Reports
6) Learning Academy
Barista Certification Cashier Certification SSV Training Store Manager Development Leadership Training Coffee Knowledge Courses Customer Service Academy Food Safety Certification Quiz / Exams Practical Assessments Certificates
7) Operations Toolkit
Opening Checklist Closing Checklist Handover Logs Cleaning Schedules Maintenance Request Forms Incident Report Waste Tracking Temperature Logs Receiving Checklist Stock Count Sheets Cash Handling Forms
8) Brand Standards
Logo Guidelines Brand Colors Packaging Standards Cup Branding Menu Design Standards Social Media Guidelines Guest Communication Standards Tone of Voice
9) Customer Experience
Service Steps Complaint Handling SOP Recovery Process Upselling Guide Hospitality Standards Greeting Scripts Guest Interaction Examples
10) KPI & Performance Dashboard
Sales KPIs Labor KPIs Waste KPIs Speed of Service Average Ticket Product Mix Mystery Shopper Scores Training Completion Tracking
11) Supply Chain & Inventory
Supplier List Approved Vendors Ordering Guides Inventory SOP FIFO / FEFO Standards Receiving Standards Stock Adjustment Forms Transfer Forms
12) Emergency & Safety
Fire Safety Emergency Contacts First Aid Guide Accident Reporting Equipment Emergency Shutdown Evacuation Plan
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Fire Safety
00:53
Emergency Contacts
00:00
First Aid Guide
00:00
Accident Reporting
00:00
Equipment Emergency Shutdown
00:00
Evacuation Plan
00:00
13) DAQ Media Library
Training Videos Beverage Preparation Videos Product Photos Brand Assets Printable Posters Icons / Templates
14) Management Resources
Budget Templates Costing Sheets P&L Basics Scheduling Templates Recruitment Forms Interview Questions Coaching Guides
DAQ Library

The First Aid Guide is a practical safety reference designed to help store teams respond quickly and correctly to minor injuries, emergency situations, and workplace incidents. It provides clear guidance on first response actions, basic first aid steps, emergency contact procedures, and how to maintain a safe environment for employees and customers.

This guide supports Darat al-Qahwa 1970 team members in being prepared, staying calm, protecting others, and taking the right action until professional medical support arrives.

Exercise Files
Darat Al_Qahwa 1970 First Aid Guide.pdf
Size: 1.08 MB
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