Emergency Contacts

Course Content

1- DAQ SOPs & Standard

(Standard Operating Procedures) Clear step-by-step procedures designed to ensure consistency, quality, and operational excellence.

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Partners Meal Policy

2- HACCP & Items Descriptions Cards

Files Food safety documents and hazard control guidelines to maintain compliance and protect product quality.

3- Operational Forms

Ready-to-use daily operational forms, checklists, logs, and tracking documents for smooth workflow management. Daily Operations Forms & Records Ready-to-use daily operational forms, checklists, logs, and tracking documents designed to support smooth workflow management, accountability, consistency, and efficient daily operations. Or a stronger version: Operational Forms & Control Documents A complete set of ready-to-use operational forms, checklists, logs, and monitoring documents to ensure smooth workflow, accurate record-keeping, task accountability, and operational excellence. For café / retail operations, you could make it even more specific: Daily Operational Tools & Records Practical daily forms, checklists, cleaning logs, temperature records, maintenance trackers, and operational control documents to ensure smooth store operations, compliance, and team accountability.

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Restroom Checklist

Daily Check List

4- Training Materials

Learning resources, guides, presentations, and development content to support team knowledge and performance.

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Barista Trainer Program Guide

New Joiner Training Program Guide

Templates

Pre-designed editable templates for reports, forms, evaluations, and operational documentation.

Reference Documents

Important manuals, policies, standards, and supporting documents for quick access to essential information.

5- HR & People Management

Employee Handbook Company Policies Code of Conduct Attendance Policy Grooming Standards Leave Policy Overtime Policy Disciplinary Action Process Performance Review Forms Warning Letter Templates Employment Documents

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Employee Handbook

Company Policies

Code of Conduct

Attendance Policy

Grooming Standards

Overtime Policy

Disciplinary Action Process

Performance Review Forms

Warning Letter Templates

Employment Documents

2) Food Safety & Compliance

Food Safety Policies Personal Hygiene Standards PPE Guidelines Cleaning & Sanitization Standards Chemical Handling Pest Control Procedures Temperature Control SOP Product Recall Procedure Expired Items Policy Allergen Management Municipality / Saudi Compliance Requirements

3) Product Knowledge Library

Beverage Recipe Cards Food Product Specifications Ingredients Guide Allergen Matrix Coffee Bean Knowledge Roast Profiles Syrup/Sauce Specifications Portion Standards Cup Size Guide Menu Descriptions (Arabic / English)

4) Equipment Knowledge Center

Espresso Machine Manuals Grinder Settings Calibration Guide Preventive Maintenance SOP Troubleshooting Guide Daily / Weekly / Monthly Cleaning Ice Machine SOP Blender SOP Fetco / Brew Equipment Guides Slush Machine SOP

5) Quality Assurance / Audit

Audit Checklists Internal Audit Forms Store Inspection Reports Mystery Shopper Forms Quality Scorecards Corrective Action Reports Non-Conformance Reports

6) Learning Academy

Barista Certification Cashier Certification SSV Training Store Manager Development Leadership Training Coffee Knowledge Courses Customer Service Academy Food Safety Certification Quiz / Exams Practical Assessments Certificates

7) Operations Toolkit

Opening Checklist Closing Checklist Handover Logs Cleaning Schedules Maintenance Request Forms Incident Report Waste Tracking Temperature Logs Receiving Checklist Stock Count Sheets Cash Handling Forms

8) Brand Standards

Logo Guidelines Brand Colors Packaging Standards Cup Branding Menu Design Standards Social Media Guidelines Guest Communication Standards Tone of Voice

9) Customer Experience

Service Steps Complaint Handling SOP Recovery Process Upselling Guide Hospitality Standards Greeting Scripts Guest Interaction Examples

10) KPI & Performance Dashboard

Sales KPIs Labor KPIs Waste KPIs Speed of Service Average Ticket Product Mix Mystery Shopper Scores Training Completion Tracking

11) Supply Chain & Inventory

Supplier List Approved Vendors Ordering Guides Inventory SOP FIFO / FEFO Standards Receiving Standards Stock Adjustment Forms Transfer Forms

12) Emergency & Safety

Fire Safety Emergency Contacts First Aid Guide Accident Reporting Equipment Emergency Shutdown Evacuation Plan

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Emergency Contacts

First Aid Guide

Accident Reporting

Equipment Emergency Shutdown

Evacuation Plan

13) DAQ Media Library

Training Videos Beverage Preparation Videos Product Photos Brand Assets Printable Posters Icons / Templates

14) Management Resources

Budget Templates Costing Sheets P&L Basics Scheduling Templates Recruitment Forms Interview Questions Coaching Guides

DAQ Library

Overview
Exercise Files

A quick reference guide that helps store teams know the correct emergency numbers, internal contacts, escalation steps, and call script to use during urgent situations. It ensures fast communication and clear reporting during emergencies.

Exercise Files

Darat Al Qahwa 1970 Emergency Contacts.pdf

Size: 372.64 KB

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