For Any Issue Or Comment From Our Guest Please Follow Our Standard: 

L A S T

L: Listen 

A: Apologies 

S: Satisfy

T: Thanks

Barista/Barman Role in Guest Experience

1. First Impression & Greeting 👋

• Welcoming guests warmly with eye contact and a smile.
• Using polite, friendly language (e.g., “Good morning! Can I have the invoice please?”).
• Remembering regular customers and their preferences.

2. Product Knowledge & Personalization 🎯

• Understanding the menu deeply (e.g., different coffee beans, cocktail ingredients, brewing/mixing techniques).
• Making personalized recommendations based on guest preferences.
• Offering modifications (e.g., extra shot of espresso, less sugar, customized cocktails).

3. Speed & Efficiency ⚡

• Preparing drinks quickly while maintaining quality.
• Managing multiple orders without making guests wait too long.
• Keeping the bar area clean and organized.

4. Communication & Engagement 🗣️

• Engaging in small talk to create a friendly atmosphere.
• Handling guest feedback positively (e.g., if someone complains about a drink, offering a quick solution).

5. Problem-Solving & Handling Difficult Guests 🤝

• Dealing with impatient or demanding customers professionally.
• Managing complaints calmly and ensuring guest satisfaction.
• Staying professional under pressure, especially during rush hours.

6. Maintaining Hygiene & Safety 🧼

• Following cleanliness standards.
• Ensuring drinks are prepared safely and served correctly.
• Handling alcohol responsibly (for bartenders) and refusing service if needed.

Bar Man – Barista , Is Same Important Like Cashir for Guest Expert Experience.

Guest Expert Course Is Not Just For Learning Only, The Most important Exam For You Is To Do it At The Store With all Of Our Guest .