💸 Cashier Station Course – Key Points

Welcome and First Impressions

• Welcome your guest with a smile and a friendly, orderly welcome.
• Keep your tone of voice calm and confident.
• The first 5 seconds determine the entire guest experience!
• Be brief in your welcome without rambling.

Order Accuracy and Upselling

• Listen to the order carefully and repeat it for confirmation.
• you must know the menu and all drinks , food , ETC .
• Suggest an addition (extra coffee, flavor, larger size).
• Ask politely: “Would you like something extra with your coffee?”
• Be brief in your offer (would you like cake, croissant, dessert), taking into your information the time of the offer: in the morning, a croissant and an orange; in the evening, a cake and water or juice.

Order Accuracy and Increased Sales

• Know all payment methods (cash, online, free).
• Confirm the amount before paying cash or card.
• Ask about the DAQ APP/program: Guest points can be lost, canceled, or requested for free.
• Make sure the amount is available as requested, and always keep the cash register unchanged or unused, The company is has the right for taking disciplinary action in this case, which may include termination, investigation, and salary deduction.
• Hand over the receipt with a smile.

Hand-off the Check

• If a drink is still being prepared, let the guest know they will pick it up from the bar or wait for the manaeesh or simit.
• Use the guest’s name if possible (if the guest likes it).
• For example: “Mr. Mustafa, the cappuccino will be ready at the bar in a minute, or MR/Mahmoud Your Manaeesh will be ready after 15 minutes, would you like the drink now or with the food?”

A clean and ready station

• Keep your cash station clean at all times.
• Wipe down surfaces, organize the cashier, and maintain a neat appearance.
• A clean station = guest confidence.
• All products include expiration and new-from dates.

Handling Problems and Comments

• If there is a complaint, listen calmly and respond using the company’s approved method.
• Listen, apologize, offer your satisfaction, and thanks.
• Avoid conflict in the first place. Don’t instigate problems or respond negatively.
• Always inform the team supervisor or store manager if anything needs escalation.
• Never call the last position before calling the immediate position. For example, a cashier report to the shift manager, and the shift manager report to the store manager. Never bypass the immediate position.
• Try to resolve the issue inside the store first, calmly, before escalating the issue to the outside and having the customer contact the police, the Ministry of Commerce, or the Baladya.
• Always be calm and respectful, and avoid conflict.

Team Support and Guidance

• The cashier’s primary task is to focus on the cash register and not leave the room, as they are responsible for all sales operations.
• Only if there are no guests at the cashier, assist the barista in preparing orders.

• Communicate professionally, not Local way , with the rest of the team, such as informing the barista about the drink or any comments related to the drink, or informing the bakery chef manaeesh.

• Try to be a team leader, not a manager, and present a positive image of your job.

The company’s system of regulatory procedures

• The cashier’s daily counting the cash must be counted at the beginning and end of the shift, for example (300-500 riyals) .
• Full focus must be placed on handling counting the cash, DAQ APP , Cards, or closing invoices, rather than on differences, deficits, or excesses.
• The Counting must be counted only with the shift manager or store manager, not just the cashier. The store manager or shift manager must approve any Discount.

• The inventory must be counted at the end of the shift, the cashier must close in an orderly manner not just close the pos computer, and the store must not be left without signing the counting.

• Deficiency cases: 0-10 Saudi Riyals = No action; 10-15 Saudi Riyals = Deduction + disciplinary action; 15-50 Saudi Riyals = Investigation + Deduction; 50 Saudi Riyals or more = Suspension + Investigation.

• Violation Cases: 0-10 SAR = No Action; 10-15 SAR = Progressive Disciplinary Action; 15-50 SAR = Investigation + Removal in Company’s Interest; 50 SAR or More = Suspension + Investigation.