Cleaner , Basboy , Wetter

Guest Expert

For Any Issue Or Comment From Our Guest Please Follow Our Standard:

L A S T

L: Listen

A: Apologies

S: Satisfy

T: Thanks

First Impression & Greeting 👋
- Welcoming guests with a warm smile and friendly tone.
- Introducing yourself politely (e.g., “Good evening, I’ll be taking care of you tonight!”).
- Offering menus promptly and checking if guests need help with it.
Product Knowledge & Personalization 🎯
- Knowing the food menu in detail, including ingredients and allergens.
- Recommending dishes based on guest preferences (e.g., spicy, vegetarian, gluten-free).
- Suggesting pairings like drinks or sides to enhance the experience.
Speed & Efficiency ⚡
- Taking and sending orders accurately and quickly.
- Checking on tables without delay.
- Coordinating smoothly with kitchen and bar teams.
Communication & Engagement 🗣️
- Being attentive and checking in politely (e.g., “Is everything to your liking?”).
- Handling guest questions with confidence and clarity.
- Remembering returning guests and their preferences.
Problem-Solving & Handling Difficult Guests 🤝
- Listening carefully to complaints or concerns.
- Apologizing sincerely and offering immediate solutions.
- Staying positive and composed under pressure.
Maintaining Hygiene & Safety 🧼
- Ensuring tables and dining areas are clean and well-set.
- Handling food safely and maintaining personal hygiene.
- Following safety rules at all times (e.g., hot dishes, wet floors).

First Impression & Presence 👋
- Staying visible (but not intrusive), showing guests the place is always clean and cared for.
- Greeting guests politely if approached.
Cleanliness Standards & Attention to Detail 🧼
- Keeping floors, restrooms, and public areas spotless.
- Cleaning spills or messes immediately.
- Checking details like mirrors, doorknobs, and glass surfaces.
Speed & Responsiveness ⚡
- Responding fast to calls from other staff (e.g., table needs wiping).
- Managing cleaning tasks efficiently during peak hours.
Communication & Support 🗣️
- Updating supervisors or team if any area needs special attention.
- Being a helpful support to waiters and busboys when needed.
Problem Solving & Safety 🤝
- Reporting hazards like broken glass, leaks, or unsafe conditions.
- Keeping cleaning supplies organized and used safely.
- Helping prevent slips and accidents by acting fast.
Hygiene & Guest Confidence ✅
- Wearing clean uniforms and using correct cleaning materials.
- Creating a clean, fresh, and safe environment that guests can feel comfortable in.

First Impression & Team Support 👋
- Helping set the tone with clean and ready tables.
- Greeting guests if nearby and appropriate.
- Working closely with waiters to deliver a seamless experience.
Speed & Table Readiness ⚡
- Clearing dirty dishes quickly and discreetly.
- Resetting tables neatly and promptly.
- Ensuring cutlery, napkins, and condiments are stocked.
Efficiency & Coordination 🔄
- Moving between tables, kitchen, and service areas without blocking guests.
- Anticipating needs (e.g., water refills, extra napkins).
- Assisting with carrying dishes when waiters are busy.
Cleanliness & Hygiene 🧼
- Wiping tables and chairs thoroughly.
- Keeping floors clean and free of obstacles.
- Ensuring all service tools are clean and in place.
Communication & Proactivity 🗣️
- Alerting waiters or supervisors if something seems off.
- Offering quiet support without disturbing guests.
- Acting fast when guests ask for help.
Positive Energy & Team Spirit 🤝
- Being friendly, helpful, and respectful to guests and team.
- Taking pride in being a key part of the guest journey.
- Staying calm and cheerful even in busy moments.