For Any Issue Or Comment From Our Guest Please Follow Our Standard: 

L A S T

L: Listen 

A: Apologies 

S: Satisfy

T: Thanks

Nuts Selling Staff Role in Guest Experience

1. Warm Greeting & First Impressions 👋

• Smile and welcome every Guest warmly.
• Use polite and engaging phrases like:
  • “Welcome! How can I help you choose the best nuts today?”
  • “Would you like to try our fresh-roasted Caramelized almonds,Pecan,ETC?”
• Acknowledge repeat customers and remember their preferences.

2. Product Knowledge & Upselling 🎯

• Understand different types of nuts, their flavors, and health benefits.
• Recommend products based on customer needs (e.g., “Looking for a healthy snack? Try our unsalted cashews!”).
• Upsell by suggesting pairings (e.g., dried fruits, chocolate-covered nuts, or special gift packs).

3. Sampling & Engagement 🍽️

• Offer free samples to attract customers.
• Engage customers by explaining the quality, source, and freshness of the nuts.
• Answer questions confidently (e.g., “These are organic, and we roast them daily for maximum freshness!”).

4. Handling Customer Preferences & Requests 🤝

• Assist customers in choosing based on taste, dietary needs, or budget.
• Allow customization if available (e.g., mixing different nuts, adjusting salt levels).
• Offer packaging options (e.g., small snack packs vs. bulk purchases).

5. Speed & Efficiency ⚡

• Serve customers quickly, especially during busy hours.
• Maintain stock organization for easy access.
• Use a smooth and friendly checkout process.

6. Managing Difficult Customers & Complaints 🛠️

• Stay calm if a customer complains (e.g., “These nuts taste stale.”).
• Apologize sincerely and offer a solution:
  • “I understand! Let me replace them with a fresher batch.”
• Handle pricing or weight misunderstandings professionally.

7. Hygiene & Safety Standards 🧼

• Follow hygiene rules when handling food (wear gloves, keep hands clean).
• Keep the display area and weighing scales tidy.
• Store nuts properly to maintain freshness and avoid contamination.

8. Creating a Memorable Experience 🌟

• Offer promotions or discounts in a friendly way (e.g., “Buy 500g, get 100g free today!”).
• Provide loyalty programs or special deals for returning customers.
• End every interaction on a positive note:
  • “Thank you! Hope to see you again soon!”

Nuts Area , Is Same Important Like All Store Sections  for Guest Expert Experience.

Guest Expert Course Is Not Just For Learning Only, The Most important Exam For You Is To Do it At The Store With all Of Our Guest .